Effective Date: May 1, 2025
Thank you for shopping with MK ROCK LTD. This Shipping Policy outlines how and when you will receive your digital products.

1. Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Most digital products are delivered instantly via email upon successful payment.

If your order requires manual setup (e.g., customized planners, account-based access), it may take up to 48 hours for delivery.

2. Delivery Method

• Digital Products are delivered via email as a secure download link or access credentials.

• You will receive a confirmation email immediately after purchase, followed by the delivery email.
  Please check your Spam, Promotions, or Junk folders if you don’t see the email in your inbox.

3. Download Issues

If:

• You did not receive your download email,

• The link has expired,

• The file is corrupted or inaccessible,

Please contact our support team at 📧 support@themkrock.com — we will respond promptly and resolve the issue.

4. International Access

All our digital products are available for instant download worldwide. No physical shipment is required.
Please ensure you have a stable internet connection and sufficient device storage for downloading files.

5. Refunds Due to Delivery Delays

As we offer digital goods, traditional shipping delays do not apply. However, if a delivery is delayed due to technical issues on our end, we will ensure:

• Immediate resolution

• Alternative download methods

• Or a full refund if the issue cannot be resolved

6. Contact Information

For questions or help regarding your digital delivery: